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Refund and Returns Policy

This policy outlines the conditions for our watches’ returns and refunds.

Eligibility for Returns

Items must be returned within 7 days of delivery.
Products must be unused, in original condition, and with all packaging and tags intact.
Proof of purchase (order number, receipt, etc.) is required.

Non-Returnable Items

Used, worn, or altered items.
Items without original packaging.
Gifted Perks (Replaceable)
Individual Pieces from Collections

Return Process

Contact Us: Email us at support@waqtan.com or DM us on Instagram, Facebook, or TikTok to initiate a return. Include your proof of purchase and reason for return.
Receive Instructions: We will send you return instructions, including the return address.
Ship the Item: Pack the item securely and send it to us. Return shipping costs are your responsibility.
Please do not send your purchase back to the supplier or manufacturer.

Refund Process

Upon receiving and inspecting the return, we will notify you via email and WhatsApp.
If approved, refunds will be processed via Wire transfer, JazzCash, Easypaisa, Nayapay, or SadaPay within 7-10 business days.
Shipping costs are non-refundable.

Important Notes

Items returned without following the proper process may be ineligible for a refund or warranty claim.
WAQTAN reserves the right to refuse returns or warranty claims that do not meet the outlined criteria.
For any questions, DM us on Instagram, Facebook, TikTok, or Email us at Contact@waqtan.com or Support@waqtan.com

Contact Us

For inquiries, reach out to us at:

Email: contact@waqtan.com
Instagram: @waqtanwatches
TikTok: @waqtanwatches
Facebook Page: @waqtanwatches

Thank you for choosing WAQTAN. We appreciate your business and are here to assist you with any concerns.

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