This policy outlines the conditions for our watches’ warranty claims.
At Waqtan, we are committed to providing high-quality watches and exceptional customer service. Our warranty claim policy ensures that our customers are covered in case of any manufacturing defects. Please review the following details to understand the scope and process of our warranty claim policy.
Warranty
Coverage
Waqtan offers a limited warranty covering manufacturing defects for a period of one year from the date of purchase. This warranty applies to the following:
Movement and mechanical components
Hands and dial
Manufacturing defects in the case and bracelet
Warranty
Exclusions
The warranty does not cover:
Damage resulting from normal wear and tear, accidents, or misuse
Water damage, unless the watch is marked as water-resistant
Damage caused by unauthorized repair or modification
Battery replacement
Straps and bracelets (leather, fabric, rubber)
Cosmetic damage such as scratches, dents, or chips
Warranty Claim
Process
To initiate a warranty claim, please follow these steps:
Proof of Purchase: Ensure you have the original receipt or proof of purchase.
Contact Us: Reach out to our customer service team via email at support@waqtan.com or through our website contact form.
Description of Issue: Provide a detailed description of the issue, including photos if possible.
Return Authorization: Our customer service team will provide a return authorization number and instructions for shipping the watch back to us.
Inspection and Repair: Once we receive the watch, our technicians will inspect it and determine if the issue is covered under warranty. If covered, we will repair or replace the watch at no cost to you. If the issue is not covered, we will provide a repair estimate.
Shipping
Costs
Within Warranty Period: Waqtan will cover the shipping costs for warranty claims within the one-year warranty period.
Outside Warranty Period: Customers are responsible for shipping costs if the warranty period has expired or if the issue is not covered by the warranty.
Important
Notes
Warranty is valid only for items marked with a one-year warranty in the product description.
The warranty does not cover damage from breaking, dropping, or mishandling.
At Waqtan, we strive to ensure your complete satisfaction with our products. We appreciate your trust in us and are here to support you with any warranty claims or concerns.
